SIM Refund Request

Our Snowbird Plans were tailored for travellers that spend long periods of time in the US.
Get a free Roam Mobility SIM Card to use the next time you travel to the USA!
Getting started with Roam Mobility is easy and you get to keep and reuse your SIM and USA phone number every time you travel to the USA.
Travel
Pick a Plan
Get a FREE SIM
Happy Roam Customers
“Hi Roam Mobility. We just used your Talk and Text service for the second time, and once again it was fantastic. We couldn't be any happier with your service!!”
 
Tom and Pamela Najman
Travelling together for 54 years
“My wife and I just got back from a trip and enjoyed very much the freedom of having the same affordable functionality of our phones as we would at home in Canada.”
 
Aaron Wright
Travel enthusiast
“We just purchased a SIM card and headed to the States. I loved the fact that we were able to buy the plan in advance for the we would be away. It kicked in perfectly once we turned it on in the USA.”
 
Joanne Halyk
Wherever you go, go with all your heart
“I went online looking for Bell roaming rates and stumbled upon your website. I was nervous to try it but since it was Canadian I felt more at easy. Glad I did! Simply followed the instructions and setup my plan before I crossed the border. Voila! ”
 
Marguerite Smith
Age matters only if you're a cheese

Important: If your SIM was purchased somewhere other than our website, you’ll need to provide us with a valid receipt, invoice, or proof of purchase. We are not able to process requests without this information.

Tiny card. Big results. Enjoy unlimited talk, text and data anytime you visit the USA with our Travel SIM card. For a limited time, you're eligible to receive a free SIM card (reg. $9.95)!

Claim your free SIM Card >

Choose from any of our flexible daily or monthly USA roaming plans and schedule it to start when you arrive in the states. All pay-as-you-go, with no contracts, overages or extra fees. 

Learn more about our plans >

Just snap the Roam SIM into your phone when you arrive in the USA and start using your plan right away. Once you return home, keep the SIM card and reuse the service future trips

Learn more about getting started >

Hear what others think about our service!

How It Works

Plan Features

Unlimited nationwide U.S. talk
Unlimited global messaging
High-speed
4G LTE data
Free long-distance to Canada
Frequently Asked Questions

Just in case you were wondering...

No overages or extra fees
Pre-schedule your plan
Your own USA phone number
Reuse every time you travel

Limited Time Offer

Get unlimited talk, text and data in the USA and join hundreds of thousands of Canadian travellers and snowbirds who stay connected with Roam Mobility. 

For a limited time, you're eligible to receive a FREE USA Travel SIM card ($9.95 value)* + free shipping within Canada! To take advantage of this special offer now, simply click the button below:

Claim your free USA Travel SIM Card and free month of U.S. phone service now!
CLAIM OFFER

About Roam Mobility

As Canada's #1 roaming replacement service, Roam Mobility provides easy, affordable U.S. cellular service for the millions of Canadians who visit the United States each year, including short-term visitors, business travellers and more.

USA Roaming Plans

Choose from any our flexible daily, monthly or data-only plan options.

Plans by the day. Available in three options, with features that include: 

  • Unlimited U.S. + Canada calling
  • Unlimited global text messaging
  • Unlimited mobile data
  • Voicemail, call waiting, caller ID
SEE PLANS

Starting at

$295

/day

Do I need to leave my current provider to use Roam?

Tiny card with bigNo

Claim your free SIM Card >

Tiny card with big results. Get unlimited talk, text and data in the USA with the Roam Mobility SIM card. For a limited time, you're eligible to receive a free SIM card (reg. $9.95)!

Claim your free SIM Card >

Can I use my own phone on the Roam Mobility network?

Tiny card with big results. Get unlimited talk, text and data in the USA with the Roam Mobility SIM card. For a limited time, you're eligible to receive a free SIM card (reg. $9.95)!

Claim your free SIM Card >

Get a FREE SIM

Tiny card with big results. Get unlimited talk, text and data in the USA with the Roam Mobility SIM card. For a limited time, you're eligible to receive a free SIM card (reg. $9.95)!

Claim your free SIM Card >

Get a FREE SIM
USA Daily Plans

Plans by the month. Available in two options, with features that include: 

  • Unlimited U.S. + Canada calling
  • Unlimited global text messaging
  • Unlimited mobile data
  • Voicemail, call waiting, caller ID
$3495
SEE PLANS

Starting at

/month**

USA Snowbird Plans

On-demand data-only plans. Ideal for tablets and hotspot devices.

  • High-speed 4G LTE data
  • Tether to multiple devices
  • Flexible, pay-as-you-go plans
  • No overages or extra fees
SEE PLANS

Starting at

$995
USA Data Plans

USA Travel SIM Card

Our USA Travel SIM Card connects you directly to our U.S. network eliminating roaming fees for travellers. Works with any unlocked phone, tablet, or mobile hotspot.

CLAIM FREE SIM

Please fill out the form below to request a refund for your unactivated Roam Mobility, ZIP SIM, or AOW SIM card:

Not all SIM cards qualify for refunds. To be considered for a refund:
1) You must fill out and submit the above form before August 31, 2020.

2) Your SIM must have been purchased after January 1, 2018.
3) Your SIM card must also be in an unactivated state.

If your SIM was purchased somewhere other than our website, you’ll need to provide us with a valid receipt, invoice, or proof of purchase. We are not able to process requests without this information. 

Refund requests will only be accepted until August 31, 2020.

© 2020 Roam Mobility Holdings Inc. All rights reserved. 

What email address should I use?
Please use the email address you use to login to your Roam Mobility, ZIP SIM, or AOW account. 

Where can I find my 19-digit SIM number?
You can find this number on the back of your SIM card. Your SIM number might have an "F" at the end, but you don't need to include that.  

Where can I find my Order, Invoice or Receipt number:
You can find this information in the following places:

FAQs

1. Login to your account.
2. Click Order history.
3. Select your SIM order.


Our website

1. Sign-in to Amazon.
2. Select Your Orders.
3. Locate your SIM order.
4. Select View order details.

Amazon

1.You should be able to find a transaction number or invoice number on your purchase receipt.
2. Please provide us with that number.

Retail